Privacy Policy

Effective Date: April 12, 2026

Coastal Clean (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or contact us for our services.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Our website address is: http://coastalcleanblackpool.co.uk

Coastal Clean is a professional cleaning services provider specialising in carpet, upholstery, and related cleaning solutions across Blackpool and surrounding areas. We are committed to delivering high-quality results through the use of advanced equipment, proven cleaning methods, and a customer-focused approach, ensuring every property is left cleaner, fresher, and well-maintained.

If you have any questions about this policy or your data, you can contact us at:

Email: admin@coastalcleanblackpool.com
Phone: 01253 464 263
Location: Blackpool, Lancashire

2. What Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide Directly

  • Name
  • Phone number
  • Email address
  • Address (if provided for service quotes)
  • Details about your cleaning requirements

b) Automatically Collected Data

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent
  • Referring website

c) Call & Enquiry Data

If you contact us:

  • Enquiry details submitted through forms
  • Call recordings (if enabled for quality and training)

3. How We Use Your Information

We use your data for the following purposes:

  • To comply with legal obligations
  • To respond to enquiries and provide quotes
  • To deliver our cleaning services
  • To communicate with you regarding bookings
  • To improve our website and services
  • To monitor performance and user behaviour

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent – when you submit a contact form or enquiry
  • Contract – to provide requested services
  • Legitimate Interest – to improve services and respond to enquiries
  • Legal Obligation – where required by law

5. How We Store and Protect Your Data

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse, or alteration. This includes the use of secure servers and reliable hosting environments, SSL encryption to ensure that data transmitted through our website remains protected, and strict controls on who can access personal data within our organisation. We may also use trusted third-party tools to support our services, but only where they meet appropriate security standards.

We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once the data is no longer required, it is securely deleted or anonymised.

6. Sharing Your Information

We do not sell your personal data. However, we may share your data with:

  • Service providers (e.g. hosting, call tracking, email services)
  • Business partners (if required to fulfil services)
  • Legal authorities (if required by law)

All third parties are required to handle your data securely and in accordance with GDPR.

7. Cookies and Tracking Technologies

Our website may use cookies to improve your experience. Cookies may be used for:

  • Website functionality
  • Analytics (e.g. Google Analytics)
  • Performance tracking

You can control or disable cookies through your browser settings.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us using the details above.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

10. Data Retention

We retain personal data only as long as necessary for:

  • Providing services
  • Legal and regulatory compliance
  • Resolving disputes

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: admin@coastalcleanblackpool.com
Phone: 01253 464 263
Location: Blackpool, Lancashire