Terms & Conditions

These Terms & Conditions govern your use of the Coastal Clean website and services. By accessing our website or using our services, you agree to be bound by these terms.

1. About Us

Coastal Clean provides professional cleaning services including carpet cleaning, upholstery cleaning, rug cleaning, and specialised treatments such as stain removal, odour removal, and leather cleaning. We serve both domestic and commercial clients across Blackpool and surrounding areas, delivering reliable, high-quality cleaning using advanced equipment and proven methods to restore cleanliness, hygiene, and freshness.

2. Use of Website

By using this website, you agree:

  • To use it only for lawful purposes
  • Not to misuse or attempt to disrupt the website
  • Not to submit false or misleading information

We reserve the right to restrict access if misuse is detected.

3. Service Information

We aim to ensure that all information on our website is accurate and up to date. However:

  • Service descriptions are for general guidance only
  • Prices may vary depending on property size, condition, and requirements
  • Quotes provided are estimates unless confirmed

4. Bookings and Quotes

  • All bookings are subject to availability
  • Quotes are provided based on information supplied by the customer
  • Final pricing may change if job conditions differ from initial details
  • We reserve the right to decline or cancel bookings if necessary

5. Payments

All payment terms will be clearly agreed upon with you before any service is carried out, ensuring full transparency around pricing and expectations. Unless otherwise stated or agreed in advance, payment is due upon completion of the service. We also reserve the right to apply charges or take appropriate action in the event of late or overdue payments, where applicable.

6. Cancellations and Rescheduling

Customers are expected to provide reasonable notice if they need to cancel or make changes to a scheduled service, allowing us to manage our bookings efficiently. Late cancellations or last-minute changes may incur a fee, particularly where time or resources have already been allocated. Where possible, we will make every effort to accommodate your needs and reschedule the service at a more convenient time.

7. Customer Responsibilities

Customers agree to:

  • Provide accurate information about the service required
  • Ensure safe and reasonable access to the property
  • Remove fragile or valuable items before cleaning
  • Inform us of any known issues (e.g. delicate materials, damage)

We are not responsible for pre-existing damage or issues not disclosed.

8. Service Limitations

While we aim for the best results:

  • Some stains, damage, or wear may be permanent
  • Results may vary depending on material condition
  • We do not guarantee complete stain removal in all cases

9. Liability

We take all reasonable care to deliver our services to a high standard, using appropriate methods, equipment, and attention to detail. However, while we aim for consistent and reliable results, we cannot accept responsibility for any indirect, incidental, or consequential losses that may arise from the use of our services. Our total liability, in any circumstance, is strictly limited to the value of the service provided.

Nothing in these terms excludes liability where it is unlawful to do so.

10. Website Liability

While we strive to keep our website accessible and functioning smoothly at all times, we do not guarantee that access will be uninterrupted, timely, secure, or free from errors. Temporary issues such as maintenance, technical faults, or factors beyond our control may occasionally affect availability.

Additionally, our website may include links to third-party websites or external content for your convenience and reference. We do not control, endorse, or take responsibility for the content, accuracy, privacy practices, or availability of these external sites. Any interaction with third-party websites is entirely at your own risk, and we encourage you to review their respective terms and policies before engaging with them.

11. Intellectual Property

All content on this website, including text, images, and branding, is the property of Coastal Clean and may not be copied, reproduced, or used without permission.

12. Data Protection

We collect, use, store, and protect your personal information in line with our Privacy Policy, which explains what data we gather, how it is used, and the steps we take to keep it secure. All personal data is handled in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018. This means we process your information lawfully, fairly, and transparently, and only for legitimate purposes related to providing our services.

13. Third-Party Services

Coastal Clean may operate as a lead generation platform. In some cases:

  • Enquiries may be forwarded to third-party service providers
  • We are not responsible for services delivered by third parties
  • Customers should confirm details directly with the service provider

14. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

16. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Email: admin@coastalcleanblackpool.com
Phone: 01253 464 263
Location: Blackpool, Lancashire